At Roulo, we prioritize the well-being of our users and aim to provide a fun, safe, and responsible gaming environment. While gambling can be an enjoyable form of entertainment for many, we recognize that for some, it may become problematic. We are committed to offering support for those who may be affected by gambling issues.

About Responsible Gaming

Gambling is meant to be a source of enjoyment, but we are aware that it can have negative consequences for some individuals. Pathological gambling has been recognized as a medical disorder for many years, and we strive to minimize any harmful effects by promoting education and self-awareness.

Our approach to responsible gambling involves providing users with the necessary tools to help manage their gambling habits. We focus on educating users about the risks and encouraging self-control, ensuring that gambling remains a fun and recreational activity.

Getting Help and Support

If you need assistance or support regarding responsible gambling, our customer support team is available to help at no extra cost. You can reach us at support@roulo.gg. All communications are kept confidential and secure.

Guidelines for Safe and Responsible Gambling

To ensure your gambling experience remains enjoyable and free of negative consequences, we recommend the following steps:

1. 1. Set a Deposit Limit: Before you start gambling, decide on an amount that you can comfortably afford to lose. Gambling should always be for fun, not for financial gain.
   2. Avoid Chasing Losses: It’s important to remember that gambling is for entertainment. Do not try to win back money you’ve lost by taking greater risks.
   3. Set a Time Limit: Define a time limit for your gambling activities and stick to it. Balance gambling with other hobbies and interests.
   4. Play When You’re in a Good State of Mind: Avoid gambling when you’re feeling stressed, upset, or under the influence of substances like alcohol or drugs.
   5. Take Breaks: Regular breaks help maintain focus and prevent exhaustion.
   6. Limit Your Accounts: To keep track of your gambling activity, we advise using only one account per person.

Minor Protection

To use our service, you must be 18 years or older. We take measures to prevent minors from accessing the platform. We recommend parents use internet filtering software to restrict access to content that is not suitable for children.

Self-Exclusion Program

Self-exclusion allows users to take a break from gambling by temporarily or permanently closing their account. If you wish to self-exclude, please contact us through email or live chat. Upon request, we will place your account into a cooling-off period for 24 hours, followed by a self-exclusion period.

We offer self-exclusion options for 1 week, 1 month, 6 months, or permanently. Once a self-exclusion is activated, your account will be closed, and you will not be able to make any deposits or withdrawals. Any active bets will be processed according to the rules of the platform.

If you decide to reopen your account after a temporary self-exclusion, it will be done automatically once the exclusion period ends. However, permanent self-exclusions cannot be reversed, and your account will remain closed indefinitely.

Please note:

• You are not allowed to create multiple accounts during your self-exclusion period.
• Any new accounts opened during a self-exclusion will be closed upon detection.
• If you continue to gamble through a new account, any bets or winnings made during your self-exclusion will be forfeited.
• If you try to circumvent the self-exclusion process, we may void any active wagers and take appropriate actions, including account termination.

By requesting self-exclusion, you acknowledge that Roulo is not liable for any losses incurred during the exclusion period, nor can losses be refunded.

Conclusion

Roulo is committed to providing a safe and enjoyable gaming environment. We encourage responsible gambling, and our support team is here to assist you with any questions or concerns.

Please remember that gambling should always be for fun and entertainment, and it’s important to gamble responsibly. For Kinguin